Privacy Policy

Diamond Buyer Co (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect, why we collect it, and how we use it when you visit diamondbuyer.co or contact us. Because we operate as a local diamond buyer, our goal is simple: help you request a quote and communicate safely. We do not sell your personal information.

Information we collect

We collect information in two main ways. First, you may provide it directly when you call, text, email, or submit the online quote form. Next, our website may collect limited technical information that helps the site function and stay secure.

Information you provide

• Contact details such as your name, phone number, and email address
• Message content, including details about items you want to sell
• Photos or documents you choose to share (for example, certificates or appraisals)

Information collected automatically

• Basic device and browser data (for example, browser type and approximate location based on IP)
• Pages viewed and general interaction data needed to operate the site
• Security signals used to prevent abuse

How we use your information

We use your information to deliver the service you requested. For example, we use photos and paperwork details to provide an estimate range. Then, we use your contact information to schedule an appointment or discuss insured shipping. Additionally, we may use your messages to improve our responses and reduce back-and-forth.

Third-party services (forms and embeds)

Our quote form is hosted by JotForm. When you submit the form, the information you provide is processed by JotForm under their policies. Because the form loads from their servers, your browser may connect to JotForm’s domain and related infrastructure. If you prefer, you can contact us by phone instead.

Sharing and disclosure

We may share your information only when it is necessary to provide the service or comply with the law. For example, we may share details with shipping or payment providers if you choose mail-in selling and accepted payment methods. We do not sell your information to data brokers.

Data retention

We keep information only as long as needed for business communication, recordkeeping, and legal obligations. If you decide not to sell, we still may retain basic communication records for a reasonable period. However, we do not keep photos longer than necessary when they are no longer useful for your request.

Your choices

• You can choose to call instead of using the web form.
• You can request that we update or correct your contact information.
• You can ask us to delete your message history where legally permitted.

Security

We take practical steps to protect your information. Still, no online system is perfect. Therefore, avoid sending sensitive information that is not needed for an estimate. If you have questions about what to share, call us first.

Contact

If you have privacy questions, contact Diamond Buyer Co at (773) 490-9828 or use the contact page.

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